We have a strict no cancellation policy and orders once placed and confirmed will not be cancelled.
Each garment is custom made to order and we do not accept any exchange or return requests.
In case of any sizing or alteration issues with your order, other than the orders placed during any sale, you can reach out to us through email email@example.com WhatsApp us on +971 526801069 within 48 hours of the product being delivered to you. Our team will assist you with the alteration process.
In the event any alteration/sizing issue is raised by you, you must send the order back to us no later than 7 days from the date of the issue being raised. The cost of sending the courier back to us shall be borne by you. Redelivery is taken care by us.
In the unlikely event that your order arrives damaged, you should email us firstname.lastname@example.org a photo of the damaged product along with a detailed video highlighting the damage with the product code within 48 hours of receiving your order.
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